Training and Assessment Strategy-ICTSS00097 Telecommunications Customer Service Technician - HFC Technician Skill Set SHB Core units VU22584 Develop language

Core units VU22584 Develop language learning objectives with support Core Speaking and Listening (3) VU22585 Use beginning language learning strategies with support VU22586 Communicate basic personal details and needs VU22587 Give and respond to basic information and instructions Core Reading and Writing (2) VU22589 Read and write short

Core units AHCWHS401 Maintain work health and safety processes AHCWRK403 Supervise work routines and staff performance BSBHRM415 Coordinate recruitment and onboarding BSBLDR414 Lead team effectiveness Elective units AHCWRK401 Implement and monitor quality assurance procedures AHCBUS408 Operate within a budget framework AHCBUS517 Monitor and review business performance AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG437 Schedule irrigations AHCPCM507 Diagnose plant health problems BSBOPS403 Apply business risk management processes AHCBIO401 Plan and implement a biosecurity program AHCBUS407 Cost a project * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCUS516 Record and implement client instructions FNSFPL614 Develop financial plans FNSFPL615 Present and negotiate financial plans FNSFPL616 Implement financial plans FNSFPL621 Comply with ethical and operational guidelines

verify and troubleshoot WAN links and IP services ICTNWK543 Install

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSMWHS200 Work safely SIRXCEG001 Engage the customer Elective units MSFGN3003 Advise customers on products and services BSBCMM301 Process customer complaints BSBCUE304 Provide sales solutions to customers BSBCUS301 Deliver and monitor a service to customers BSBDES202 Evaluate the nature of design in a specific industry context BSBDES301 Explore the use of colour MSFGN2001 Make measurements and calculations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-ICTSS00097 Telecommunications Customer Service Technician - HFC Technician Skill Set SHB Core units VU22584 Develop languageYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.