Unit Knowledge Guide-SISSSCO005 Continuously improve coaching skills and knowledge CPP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely MSMSUP210 Process and record information Elective units FWPCOT2238 Cut materials with a hand-held chainsaw MSTGN3009 Coordinate work of team or section HLTAID003 Provide first aid MEM16006A Organise and communicate information MEM16007A Work with others in a manufacturing

Units of competency ICPPRN3140 Produce complex flexographic printed product ICPPRN4130 Set up for complex flexographic printing ICPPRN2140 Produce basic flexographic printed product ICPPRN3130 Set up for basic flexographic printing If you require RPL Kits with comprehensive benchmarking

Units of competency CUAPYR413 Plan outdoor fireworks displays CUAPYR411 Manage health and safety requirements at fireworks displays CUAPYR412 Operate outdoor fireworks displays If you require RPL Kits with comprehensive benchmarking

Units of competency FWPCOT3226 Assess timber for manufacturing potential FWPTMM3213 Read and interpret timber truss or wall frame fabrication plans FWPCOR2205 Follow WHS policies and procedures CPCCOM1015 Carry out measurements and calculations TLID1001 Shift materials safely using manual handling methods FWPCOT2257 Use hand-held tools FWPTMM3214 Assemble timber floor trusses * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-SISSSCO005 Continuously improve coaching skills and knowledge CPP aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner