SCORM Compliant Package-SITXCRI003 Respond to a customer in crisis New Qualification-April 2024 Units of competency PSPGEN002 Use

Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FNSACC517 Provide management accounting information FNSACC511 Provide financial and business performance information FNSACC516 Implement and maintain internal control procedures FNSACC512 Prepare tax documentation for individuals FNSACC514 Prepare financial reports for corporate entities FNSACC513 Manage budgets and forecasts * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FBPFSY1002 Follow work procedures to maintain food safety FBPOPR1017 Follow work procedures to maintain quality FBPOPR2074 Carry out manual handling tasks FBPPPL1001 Communicate workplace information FBPWHS1001 Identify safe work practices Elective units MSMENV272 Participate in environmentally sustainable work practices TLID0006 Move materials mechanically using automated equipment FSKDIG001 Use digital technology for short and basic workplace tasks FSKLRG002 Identify strategies to respond to short and simple workplace problems * We can develop additional elective units that are not listed on request (Please contact us for further information)

facilitate and review all aspects of case management CHCDEV001 Confirm client developmental status Additional electives CHCDIS007 Facilitate the empowerment of people with disability CHCDIS008 Facilitate community participation and social inclusion CHCDIS010 Provide person centred services to people with disability with complex needs CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSL973022 Conduct laboratory-based acceptance tests for construction materials RIISTD401 Monitor quarry laboratory operations and the quality of results MSL952001 Collect routine site samples * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-SITXCRI003 Respond to a customer in crisis New Qualification-April 2024 Units of competency PSPGEN002 Use* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.