Vocational Placement Kit-ICT30120 Certificate III in Information Technology (Systems) PowerPoint aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency AHCTRF207 Renovate grassed areas AHCTRF205 Assist in the preparation of turf surfaces for play AHCMOM203 Operate basic machinery and equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

select and prepare instruments

replace and assemble engineering components MSMENV272 Participate in environmentally sustainable work practices Elective units MEM18014 Manufacture press tools and gauges MEM06003 Carry out heat treatment MEM06004 Select heat treatment processes and test finished product MEM05012 Perform routine manual metal arc welding MEM05041 Weld using flame powder spraying * We can develop additional elective units that are not listed on request (Please contact us for further information)

construction and repair * We can develop additional elective units that are not listed on request (Please contact us for further information)

Vocational Placement Kit-ICT30120 Certificate III in Information Technology (Systems) PowerPoint aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.