Learner Resources-BSBSS00127 Contact Centre Team Manager Skill Set UEG Core units BSBPRO401 Develop product

Core units BSBPRO401 Develop product knowledge BSBREL402 Build client relationships and business networks BSBSLS407 Identify and plan sales prospects BSBSLS408 Present

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURETR007 Apply knowledge of automotive electrical circuits and wiring systems AURETR011 Install basic ancillary electrical systems and components AURLTD008 Replace and refit vehicle steering

Core units BSBINM401 Implement workplace information system BSBMGT502 Manage people performance BSBSMB420 Evaluate and develop small business operations FNSCUS501 Develop and nurture relationships with clients

Core units CHCCCS016 Respond to client needs CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units CHCADV001 Facilitate the interests and rights of clients CHCAGE001 Facilitate the empowerment of older people CHCCCS015 Provide individualised support CHCCCS019 Recognise and respond to crisis situations CHCCCS023 Support independence and wellbeing CHCDIS007 Facilitate the empowerment of people with disability CHCCCS011 Meet personal support needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

weeds and diseases AHCDRY303 Coordinate and monitor milking operations AHCDRY304 Carry out routine service of milking equipment AHCLSK309 Implement animal health control programs AHCLSK311 Implement feeding plans for livestock AHCLSK318 Rear newborn and young livestock AHCLSK330 Implement procedures for calving AHCWRK315 Respond to emergencies AHCWHS302 Contribute to workplace health and safety processes Electives AHCBAC313 Establish pastures and crops for livestock production AHCINF306 Plan and construct an electric fence AHCINF307 Plan and construct conventional fencing AHCLSK301 Administer medication to livestock AHCLSK308 Identify and draft livestock AHCMOM305 Operate specialised machinery and equipment AHCPCM305 Implement a plant nutrition program * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-BSBSS00127 Contact Centre Team Manager Skill Set UEG Core units BSBPRO401 Develop productOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all