Learner Guide-ICTSAS420 Provide first-level remote help-desk support Certificate I Units of competency AURETH012 Service

Units of competency AURETH012 Service and maintain electrical components in hybrid electric vehicles AURETH010 Diagnose and repair high voltage rechargeable energy storage systems in hybrid electric vehicles AURETH011 Depower and reinitialise hybrid electric vehicles * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRRMRM002 Develop a merchandise strategy SIRRMRM003 Conduct a post trade analysis SIRRMRM004 Develop a merchandise financial plan SIRRMRM005 Develop a category financial plan SIRRMRM006 Plan a merchandise product range SIRRMRM007 Negotiate and establish supply arrangements SIRRMRM008 Develop a merchandise promotional plan Elective units SIRRMRM009 Plan merchandise buying trips SIRRMRM010 Plan product development SIRRMRM011 Manage merchandise quality and compliance BSBLDR503 Communicate with influence * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBSTR503 Develop organisational policy BSBOPS501 Manage business resources BSBOPS504 Manage business risk BSBOPS601 Develop and implement business plans BSBFIN501 Manage budgets and financial plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

capacitors and bands MEM21002 Perform watch movement exchange MEM21003 Perform watch case servicing

service and repair track type drive and support systems AURETR024 Diagnose and repair compression ignition engine management systems AURKTQ001 Diagnose and repair mobile plant final drive assemblies AURKTD002 Diagnose and repair mobile plant steering systems AURTTF005 Diagnose and repair engine forced-induction systems AURTTX006 Diagnose and repair hydrostatic transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-ICTSAS420 Provide first-level remote help-desk support Certificate I Units of competency AURETH012 ServiceOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce