Learning and Assessment Kit-ICTICT441 Provide one-to-one instructions Qualification aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units BSBXTW301 Work in a team FWPCOR3201 Implement safety

* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing

detect and monitor hazardous materials at an incident RIIERR201E Conduct fire team operations PUAFIR207 Operate breathing apparatus open circuit PUAFIR210 Prevent injury * We can develop additional elective units that are not listed on request (Please contact us for further information)

and academic support accordingly

Learning and Assessment Kit-ICTICT441 Provide one-to-one instructions Qualification aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to