Learner Guide-HLTENN002 Apply communication skills in nursing practice PMA ethics and privacy policies in

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTNWK615 Design and configure desktop virtualisation ICTSAS512 Review and manage delivery of maintenance services ICTSAS518 Install and upgrade operating systems ICTSAS524 Develop

engineering or related environment MSS402051A Apply quality standards MSAENV272B Participate in environmentally sustainable work practices Elective units MEM23004A Apply technical mathematics MEM23063A Select and test mechanical engineering materials MEM23109A Apply engineering mechanic principles MEM24012C Apply metallurgy principles MEM30007A Select common engineering materials MSATCM401A Prepare and examine metallographic samples MSATCM402A Monitor and test sands

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency PMAWHS310 Investigate incidents PMAOMIR444 Develop incident containment tactics PMAOMIR418 Coordinate incident response PMAOMIR322 Manage incident response information PMAWHS511 Manage emergency incidents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Communicate professionally using sector-specific terminology

Learner Guide-HLTENN002 Apply communication skills in nursing practice PMA ethics and privacy policies inOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce