SCORM Compliant Package-AURVTP101 Remove paint from vehicle painted surfaces Graduate Certificate aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units BSBXTW301 Work in a team CPPCMN4008 Read plans

knives and guides FWPCOT3282 Assess and maintain saw blade and sawing machine performance FWPCOT3287 Operate CNC equipment for grinding

Core units FSKLRG004 Use short and simple strategies for work-related learning Elective units FSKNUM007 Use simple data for work FSKLRG007 Use strategies to identify job opportunities FSKNUM003 Use whole numbers and halves for work FSKNUM004 Locate

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS432 Identify and resolve client ICT problems Elective units ICTICT449 Use version control systems in development environments ICTPRG430 Apply introductory object-oriented language skills ICTPRG433 Test software developments ICTPRG437 Build a user interface ICTPRG440 Apply introductory programming skills in different languages ICTWEB432 Design website layouts Group G ICTWEB434 Transfer content to websites Group G ICTNWK420 Install and configure virtual machines Group D ICTNWK421 Install

SCORM Compliant Package-AURVTP101 Remove paint from vehicle painted surfaces Graduate Certificate aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.