SCORM Compliant Package-CHCCCS019 Recognise and respond to crisis situations Learner Resources (Q) system and software faults Group

system and software faults Group C BSBSUS501 Develop workplace policy and procedures for sustainability Group D ICTTEN417 Install

Core units CPPSEC2101 Apply effective communication skills to maintain security CPPSEC2102 Apply legal and procedural requirements to work effectively within a security team CPPSEC2103 Apply WHS

Units of competency AHCPMG409 Implement a pest management plan AHCPMG306 Determine pest control techniques AHCPMG413 Define the pest problem BSBPMG418 Apply project stakeholder engagement techniques AHCPMG412 Develop a pest management plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCAOD008 Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCAOD007 Develop strategies for alcohol and other drugs relapse prevention and management CHCCCS004 Assess co-existing needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-CHCCCS019 Recognise and respond to crisis situations Learner Resources (Q) system and software faults Group* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.