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Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use
Core units BSBLEG314 Protect information in a legal services environment BSBLEG421 Apply understanding of the Australian legal system BSBLEG423 Conduct simple legal research BSBLEG424 Support the drafting of complex legal documents BSBXCM401 Apply communication strategies in the workplace Electives BSBLEG522 Apply legal principles in contract law matters BSBLEG523 Apply legal principles in tort law matters BSBCRT412 Articulate
Units of competency AURVTN035 Apply original equipment manufacturer repair procedures during vehicle repairs AURAMA005 Manage complex customer issues in an automotive workplace AURANN011 Estimate and quote automotive body repairs * We can develop additional elective units that are not listed on request (Please contact us for further information)
Class activities bookThe class activities book helps VET trainers and assessors to create an interactive learning environment
Units of competency AHCWHS301 Contribute to work health and safety processes AHCPMG304 Use firearms to humanely destroy animals AHCLSK331 Comply with industry animal welfare requirements * We can develop additional elective units that are not listed on request (Please contact us for further information)
RPL Kit-MSMENV272 Participate in environmentally sustainable work practices SCORM Core units BSBCUE203 Conduct customerOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information
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