LLND Kit-BSBCUE309 Develop product and service knowledge for customer engagement operation Certificate IV The self-study guide contains references

The self-study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the learner guide

Units of competency CHCGMB001 Assess the needs of clients with problem gambling issues CHCGMB002 Provide counselling for clients with problem gambling issues * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBMKG552 Design and develop marketing communication plans BSBMKG555 Write persuasive copy BSBPMG430 Undertake project work BSBMKG542 Establish and monitor the marketing mix BSBMKG541 Identify and evaluate marketing opportunities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBMED301 Interpret and apply medical terminology appropriately CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAHA027 Assist with an allied health program HLTAHA049 Recognise impact of health conditions HLTINF006 Apply basic principles and practices of infection prevention and control HLTWHS001 Participate in workplace health and safety Elective units CHCAGE007 Recognise and report risk of falls CHCAGE011 Provide support to people living with dementia CHCCCS002 Assist with movement CHCCCS006 Facilitate individual service planning and delivery CHCCCS020 Respond effectively to behaviours of concern * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFFM2001 Use furniture making hand and power tools MSFGN2001 Make measurements and calculations MSFGN3001 Read and interpret work documents Elective units CPCCWHS1001 Work safely in the construction industry MSFFF2004 Prepare surfaces for finishing MSFFM2002 Assemble furnishing components MSFFM2005 Join solid timber MSFFM2006 Hand make timber joints MSFKB2001 Prepare for cabinet installation MSFKB3002 Determine requirements for installation of cabinets MSFKB3003 Check and measure fit of cabinets MSFKB3004 Conduct on-site adjustments to cabinets and components BSBCUS301 Deliver and monitor a service to customers MSFFM2003 Select and apply hardware MSFFM2010 Set up

LLND Kit-BSBCUE309 Develop product and service knowledge for customer engagement operation Certificate IV The self-study guide contains referencesEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational