Learner Resources-RII31619 Certificate III in Trenchless Technology HLT Units of competency AHCMER303 Sell

Units of competency AHCMER303 Sell products and services SIRRMER003 Coordinate visual merchandising activities SIRRINV002 Control stock ICTWOR304 Manage spare parts MEM12024 Perform computations AHCMER304 Recommend irrigation products and services SIRRINV001 Receive and handle retail stock * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements Elective units BSBCUS402 Address customer needs Group A BSBMGT401 Show leadership in the workplace Group A BSBMKG419 Analyse consumer behaviour Group A BSBWOR403 Manage stress in the workplace Group A BSBHRM405 Support the recruitment

secure and support sales solutions Elective units BSBCUS401 Coordinate implementation of customer service strategies BSBCUS402 Address customer needs BSBLDR401 Communicate effectively as a workplace leader BSBRES411 Analyse and present research information BSBINN301 Promote innovation in a team environment BSBLDR402 Lead effective workplace relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSMSUP205 Transfer loads PMASUP305 Operate offshore cranes PMASUP237 Undertake crane

Learner Resources-RII31619 Certificate III in Trenchless Technology HLT Units of competency AHCMER303 SellOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all