Learner Guide-AURSCA101 Select and supply automotive parts and products PMB Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

diseases and disorders * We can develop additional elective units that are not listed on request (Please contact us for further information)

Our assessment resources contain everything you need to begin assessing your learners

family and carers HLTENN063 Apply nursing practice in the contemporary mental health care settings CHCCCS019 Recognise and respond to crisis situations CHCCCS003 Increase the safety of individuals at risk of suicide * We can develop additional elective units that are not listed on request (Please contact us for further information)

fitness and recreation industry knowledge Elective units SISCAQU002 Perform basic water rescues Group A SISOBWG001 Bushwalk in tracked environments Group A

Learner Guide-AURSCA101 Select and supply automotive parts and products PMB Core units BSBCUE203 Conduct customerOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce