SCORM Compliant Package-MEM27017 Maintain, fault find and rectify hydraulic systems BSB Units of competency BSBSMB404 Undertake

Units of competency BSBSMB404 Undertake small business planning AHCBUS404 Operate within a budget framework TLIR4002 Source goods/services and evaluate contractors BSBSMB405 Monitor and manage small business operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCNRM301 Establish an Australian native stingless bee colony * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Mapping to support the LLN process and alignment of assessment outcomes to the ACSF

SCORM Compliant Package-MEM27017 Maintain, fault find and rectify hydraulic systems BSB Units of competency BSBSMB404 Undertake* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.